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Editing and Keeping Track of Your Listings

Selling tickets doesn't necessarily mean listing them for sale and hoping that they sell. At StubHub, you can remain actively engaged with your listings to help make sure they sell. You can view the status of your listings and make changes to your active listings at any time. For example, if the event is just days away and your tickets still haven't sold, you might consider adjusting the sale price.

To edit and keep track of your listings:

  1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
  2. Under Selling Tickets, click My Listings to view all the tickets you've listed at StubHub.

Your listings are divided into several categories:

  • Active Listings -- These are your listings currently visible to buyers for purchase. If your listing is active, it has not yet been selected for purchase or bid upon.
  • Pending Confirmation -- If you see your listing here, you've sold your tickets! Your next step is to confirm the order. Please confirm all pending orders within 48 hours from the time they were selected for purchase.
  • Awaiting Shipment -- These are the listings you've sold and confirmed, but have not yet entered the FedEx tracking system. If you have not shipped the tickets, please print the pre-paid FedEx shipping label we provided and ship the tickets to the buyer as soon as possible. Once your package enters the FedEx system, the listing will move from Awaiting Shipment to Already Shipped and you'll be able to track the shipment using the FedEx tracking number.
  • Already Shipped -- These are the listings you've sold, confirmed, and shipped to the buyer. Listings appear here as soon as they enter the FedEx tracking system. Once a listing appears here, you can view your invoice and tracking data.
  • Cancelled Orders, Inactive Listings, Expired Listings, and Deleted Listings -- Listings in these categories are no longer visible to buyers for purchase, either because the sale has ended or the order was cancelled, deactivated, or deleted.
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Changing the Ticket Price

If your tickets haven't sold and the event date is approaching, you might consider adjusting the sale price of your tickets. You can edit the price in your listing at any time until a buyer selects your tickets for purchase.

To change the sale price of your listed tickets:

  1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
  2. Under Selling Tickets, click My Listings to view your current active listings. You can only edit active listings. Your listing is active until the moment a buyer selects it for purchase.
  3. Click Active Listings to view your current active listings. You can only edit active listings. Your listing is active until the moment a buyer selects it for purchase.
  4. If you're changing a listing that is selling with a declining price or in an auction style, proceed to step 5.

If you're changing a listing that is selling at a fixed price, enter the new price in the Price column of the listing you wish to change and click the Save Your Price button. That's it! Your new price is immediately reflected in your ticket listing.

  1. Select the box to the left of the listing you wish to modify. You can modify one listing at a time.
  2. Click the Take Action button.
  3. Repeat the listing process by following the step-by-step instructions and enter the new ticket price for your listing.
  4. Click Post These Tickets for Sale to save your listing.
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Changing Section, Row, and Seat Information

You are responsible for the accuracy of the information in your listings. Always double-check the information in your listing before posting it to the website. However, if you've made a mistake, you can modify the information in your listing at any time until a buyer selects your tickets for purchase.

To change the section, row, and seat information in your listing:

  1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
  2. Under Selling Tickets, click My Listings to view your current listings. You can only edit active listings.Your listing is active until the moment a buyer selects it for purchase.
  3. Choose Modify from the drop-down menu.
  4. Select the box to the left of the listing you wish to modify. You can modify one listing at a time.
  5. Click the Take Action button.
  6. Repeat the listing process by following the step-by-step instructions, taking care to enter the correct section, row, and seat information.
  7. Click Post These Tickets for Sale to save the changes to your listing.
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Removing Your Listings

You can deactivate or delete your ticket listing as long as it has not been selected by a buyer for purchase or, if you listed your tickets in an auction format, as long as there are no bids on your tickets.

Deactivate a listing if you want to remove it from StubHub temporarily. You can reactivate it later. However, if you have decided to use the tickets yourself or sell them elsewhere, you must delete your listing.

To deactivate or delete tickets you've listed:

  1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
  2. Under Selling Tickets, click My Listings to view your current listings. You can only delete or deactivate active listings. Your listing is active until the moment a buyer selects it for purchase.
  3. Choose Deactivate (or Delete) from the drop-down menu.
  4. Select the box to the left of the listing you wish to deactivate or delete. You can deactivate or delete one listing at a time.
  5. Click the Take Action button.

If you've chosen to deactivate the listing, the listing is moved to your account's Inactive Listings. If you've chosen to delete the listing, the listing is moved from Active Listings to Deleted Listings.

Reactivating Listings

If you've changed your mind or deactivated a listing in error, you can reactivate the listing. You cannot reactivate deleted listings, listings for past events, or listings for events that have been canceled or rescheduled.

To reactivate a ticket listing:

  1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
  2. Under Selling Tickets, click My Listings, and then Inactive Listings to view your deactivated listings.
  3. Click Inactive Listings to view your deactivated listings.
  4. Choose Reactivate from the drop-down menu.
  5. Select the box to the left of the listing you wish to reactivate. You can reactivate one listing at a time.
  6. Click the Take Action button.

The listing is reactivated and moved to your account's Active Listings.

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Correcting Errors in Listings

You are responsible for the accuracy of the information in your listings. Always double-check the information in your listing before posting it to the website. However, if you've made a mistake, you can delete, deactivate, or modify your listing at any time until a buyer selects your tickets for purchase or, if you've listed the tickets in an auction format, until a bid has been placed on the tickets.

If you've listed tickets in error, or you've listed the wrong tickets, you can delete, deactivate, or modify the listing to correct the problem. To delete or deactivate a ticket listing, read about Removing Your Listings.

To modify the information in your listing:

  1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
  2. Under Selling Tickets, click My Listings to view your current listings. You can only edit active listings. Your listing is active until the moment a buyer selects it for purchase.
  3. Choose Modify from the drop-down menu.
  4. Select the box to the left of the listing you wish to modify. You can modify one listing at a time.
  5. Click the Take Action button.
  6. Repeat the listing process by following the step-by-step instructions, taking care to enter the correct section, row, and seat information.
  7. Click Post These Tickets for Sale to save the changes to your listing.

Do not post false, inaccurate, misleading, obscene, defamatory, or fraudulent information.

Warning: Listings that do not conform to these standards may be removed without notification. If a buyer purchases tickets from a listing containing inaccurate or incomplete information, the buyer may cancel the sale and you will be held liable for additional charges we incur to satisfy the buyer under the terms of our FanProtect™ Buyer's Guarantee.

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Moving a Listing to Last Minute Services

If the event date is approaching and your tickets haven't sold, you may be able to use Last Minute Services to keep your listing active until the start time of the event. Check the event description to determine if Last Minute Services are available for the event.

To use Last Minute Services, you must provide your tickets in advance to the Last Minute Service Center handling last-minute sales for the event. You are responsible for any shipping charges associated with shipping your tickets to the office handling your ticket sale.

If you'd like to use Last Minute Services and you are able to deliver your tickets in time for the event, complete the online Last Minute Services Request form. A representative will follow up with your request. All Last Minute Services requests must be pre-approved.

To learn more, read about Selling with Last Minute Services.

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